Help

This page is provides some sources of help and advice with computer and Internet problems.  Also, at the bottom of the page you'll find a Glossary of terms to assist you with the inevitable computer jargon you will come across.

Internet Help

Introduction to the World Wide Web
Netscape
MS Internet Explorer
PC User - Australian Magazine
Tucows - download Internet software here!
APC - Australian Magazine

PC Help

Microsoft in Australia - Support
PC User - Australian Magazine
PC Week - Australian Magazine
PC Magazine - Australian Magazine

Glossary

Click on one of the terms listed below to view its definition.

Browser
Short for Web browser, this is program that allows users to access documents on the World Wide Web (WWW). They read HTML
coded pages that reside on a server and interpret the coding into what we see as Web pages. Browsers can be either text or graphic. The two most popular browsers are Netscape Navigator and Microsoft Internet Explorer. Both of these are graphical browsers, which means that they can display graphics as well as text.

Chat
Real-time communication between two users via computer. Once a chat has been initiated, users can communicate by typing text into a chat window. The text that is entered will appear in the chat window of the other users participating in the chat.

Chat Window
An area on the screen where users can enter text to communicate with other users and also view what the other users are typing.

Client
A computer system or process that requests a service of another computer system or process (a "server") using some kind of protocol and accepts the server's responses.

Commerce Server:
this is web software that runs some of the main functions of an online storefront. Things such as product display, online ordering, inventory management.

Cookies:
Cookies are snippets of information delivered from a web site to theclient's browser, and then stored on the hard drive. Examples are the timeof the last visit, or the pages downloaded. "Cookies" can be read by thatweb site on the next visit.

Credit Card Processors:
provide shared network systems and on-line credit processing systems forindividual credit companies. They integrate transactions between merchants,financial institutions, and card companies.

Dial-up access
Refers to connecting a device to a network via a modem and a public telephone network. Dial-up access is really just like a phone connection, except that the parties at the two ends are computer devices rather than people.

domain name
The "address" or URL of a particular Web site.

Ecash
Developed by DigiCash and the Mark Twain Bank ecash is the abilty to use real money in a electronic purchasing system over the World Wide Web. The process involves you sending a check to Mark Twain Bank which in turn sends you software which gives you access to the Ecash Mint where you draw funds to your hard drive for use when purchasing goods and services on the Internet.

E-commerce
Electronic Commerce - the conducting of business communication and transactions over networks and through computers. It includes the buying and selling of goods and services, and the transfer of funds, through digital communications.
Some examples of E-commerce applications include buying and selling over the World-Wide Web and the Internet, electronic funds transfer, smart cards, digital cash.

e-mail
electronic mail - Electronically transmitted messages. Linked by high speed data connections that cross international boundaries, e-mail lets you compose messages and transmit them in seconds to one or more recipients anywhere in the world.

FAQ
Abbreviation of 'Frequently Asked Questions' - a list of the most common questions.

Homepage
The top-level document relating to an individual or institution. This often has a URL consisting of just a hostname. All other pages on a server are usually accessible by following links from the home page.

Hyperlink
An element in an electronic document that links to another place in the same document or to an entirely different document. Hyperlinks are the most essential ingredient of the World Wide Web as it links all web pages together and allows the user to jump from one document to another simply by clicking on hot spots. Text that is acting as a hyperlink is characterised by a change in colour or an underline.

HyperText Markup Language (HTML)
the authoring language used to create documents on the World Wide Web.

Internet
or "the Net" - A system of linked computer networks, international in scope, that facilitates data communication services such as remote login, file transfer,
electronic mail, and newsgroups.

Internet account
An account with an ISP (
internet service provider) that allows you to access the Internet.

Internet Service Provider (ISP)
A company that provides access to the
Internet. Before you can connect to the Internet you must first establish an account with an Internet Service Provider (ISP).

Mailing List
A list of e-mail addresses identified by a single name, such as mail-list@hostname.com. When an e-mail message is sent to the mailing list name, it is automatically forwarded to all the addresses in the list.

Merchant Bank:
When a credit card authorization is processed, the first stop is the bank where the online store has a merchant account. This bank is the merchant's bank.

Micropayments:
E-commerce began with purchases paid by credit card - roughly $10 and higher. New Micropayment systems allow for purchases ranging anywhere from a fraction of a cent to $5.

Modem
Acronym for modulator-demodulator. A modem is a device or program that enables a computer to transmit data over telephone lines. Computer information is stored digitally, whereas information transmitted over telephone lines is transmitted in the form of analog waves. A
modem converts between these two forms.

Netcheque:
can be sent via email. When the cheque is deposited, just as a paper cheque, funds are moved from the account of the cheque writer to the account of the receiver. The Netcheque has a digital signature mechanism.

Network
A group of two or more computer systems linked together

Newsgroup
an on-line discussion group. On the Internet, there are literally thousands of newsgroups covering every conceivable interest. To view and post messages to a newsgroup, you need a news reader which is a program that runs on your computer and connects you to a news server on the Internet.

Online/On-line
Turned on and connected. Users are considered on-line when they are connected to a computer service through a modem. That is, they are actually on the line. Increasingly, the term is being spelled as one word, online.

Protocol
An agreed-upon format for transmitting data between two devices.

Real-time
Occurring immediately. The term is used to describe a number of different computer features. For example, real-time operating systems are systems that respond to input immediately. Most general-purpose operating systems are not real-time because they can take a few seconds, or even minutes, to react.

Server
1. A program which provides some service to other (client) programs. The connection between client and server is normally by means of message passing, often over a network, and uses some protocol to encode the client's requests and the server's responses.

2. A computer which provides some service for other computers connected to it via a network.

Shopping Cart:
is a piece of software that operates on an online storefront. The "shopping cart" keeps track of all the items that a buyer wants to purchase, allowing the shopper to pay for the whole order at once.

Smart Card
is a credit card sized plastic card with an embedded microchip. The chip can be "recharged" with funds. The store of value on the card is debited as a transaction is made. The card can also store ID information, health care details and security information.

Uniform Resource Locator (URL)
the global address of documents and other resources on the World Wide Web. The first part of the address indicates what protocol to use, and the second part specifies the IP address or the domain name where the resource is located.

User
An individual who uses a computer. An end user is any individual who runs an application program.

Web Page
A block of data available on the
World-Wide Web, identified by a URL. Each web page is usually stored on the server as a file written in HTML. A web page will typically refer to other web pages and Internet resources by including hypertext links.

World Wide Web (WWW)
A system of Internet servers that support specially formatted documents. The documents are formatted in a language called
HTML (HyperText Markup Language) that supports links to other documents, as well as graphics, audio, and video files. Applications called Web browsers that make it easy to access the World Wide Web.

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